Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Blackfriars

At Blackfriars Flowers, we pride ourselves on delivering only the freshest, highest-quality flowers to our valued customers in Blackfriars and the surrounding areas. Our local team carefully selects each bloom, ensuring your floral arrangements are vibrant, fragrant, and long-lasting. We stand behind our fresh Flowers Guarantee, serving households and businesses throughout Blackfriars with trust and care.

Damaged-on-Arrival Policy

We meticulously package all orders to arrive in perfect condition. However, in the unlikely event that your flowers arrive damaged, wilted, or otherwise unsatisfactory, please notify us on the same day of delivery. We kindly ask you to provide a clear photo of the received flowers, showing the damage. This helps our team to quickly assess the situation and offer you the most appropriate resolution.

Freshness Window

Your enjoyment and delight with our blooms is our top priority. Our arrangements are crafted to stay fresh for a minimum of five days from arrival when cared for according to our guidelines. If your flowers do not remain fresh within this timeframe, please let us know as soon as possible, ideally within these five days, so we can address your concerns promptly.

Refund and Replacement Options

If your order arrives damaged or fails to meet our freshness guarantee, you may choose between a replacement bouquet sent at no extra cost or a full refund credited back to your original method of payment. We handle each case individually and will process your replacement or refund as quickly as possible upon confirmation of the issue.

In some rare cases, we may propose a partial refund if only part of your order is affected, but your satisfaction remains our priority. If you have preferences about how your complaint is resolved, please mention these when contacting our team – we are here to help.

Complaints Process

We are committed to excellent customer service and transparent communication. Should you have a complaint about any aspect of your experience with Blackfriars Flowers, you can reach out to us via our contact form or visit us at our Blackfriars location. Please include your order details and a description of your concern. Our customer care team will acknowledge your complaint within one working day and aim to resolve all issues promptly – most are settled within two working days.

Your feedback helps us grow and continue to deliver outstanding floral experiences to our community. We value every comment and concern, and always seek to remedy any situation to your satisfaction.

Trusted Local Florist for Blackfriars

As a local florist based in Blackfriars, we know how important it is to provide reliable, friendly service and the freshest flowers possible. Our commitment to quality and customer care has made us a trusted choice for households and businesses across the area. Thank you for entrusting us with your floral needs. If you have any questions about our returns, refunds, or complaints process, our team is always here to help.