Legal Terms for Ordering Flowers Online in Blackfriars

Blackfriars Flowers Online Delivery Terms & Conditions

Introduction

Welcome to Blackfriars Flowers. These Terms & Conditions govern your use of our online flower delivery website and services provided to customers within Blackfriars and the surrounding areas. By placing an order with us, you confirm your acceptance of these terms in full. If you do not agree with any part of these Terms & Conditions, you must not use this website or purchase our products.

1. Order Process

All flower arrangements and related products are displayed on our website, offering a convenient and secure ordering process for deliveries in Blackfriars and neighbouring communities. To place an order, select your desired products, add them to your virtual basket, and proceed to checkout. You will be required to provide essential delivery information, recipient details, and any personalised instructions.

After placing your order, you will receive an automated confirmation acknowledging our receipt of your request. Please note that this confirmation does not signify legal acceptance; acceptance occurs upon dispatch or delivery of the purchased flowers. We reserve the right to refuse or cancel orders at our sole discretion for reasons including, but not limited to, product unavailability, inaccuracies in product or pricing information, or suspected fraudulent activity.

2. Product Availability & Substitution

All flowers and gift items are subject to availability due to seasonal and market fluctuations. While we endeavour to deliver arrangements as depicted, minor variations in colour, variety, or wrapping may occur. In the event that certain blooms or products are unavailable, we reserve the right to substitute any item with one of equal or greater value and quality, maintaining the overall style and intent of your selected design. If a major component of your order is out of stock, we will attempt to contact you before proceeding with any substitutions.

3. Prices & Payments

All prices shown on the website are in Pounds Sterling (GBP) and include VAT where applicable. Delivery charges, if applicable, will be clearly stated prior to checkout. Blackfriars Flowers reserves the right to update prices at any time; however, confirmed orders will remain unaffected by subsequent price changes.

Payment must be made in full at the time of ordering via the accepted payment methods displayed on our website. These may include, but are not limited to, major credit and debit cards and authorised e-payment gateways. By providing your payment information, you represent and warrant that you have the legal right to use the corresponding payment method. It is your responsibility to ensure your details are accurate and up to date. All transactions will be processed securely using encrypted payment technology for your protection.

4. Delivery

We offer flower delivery to addresses in Blackfriars and adjacent areas, subject to confirmation at or before checkout. Please supply accurate delivery information, including recipient’s name, address, contact number, and any relevant access or timing instructions. Deliveries will be made according to the delivery date and timeslot selected, subject to our stated delivery schedule and availability.

While we aim to deliver your flowers promptly, circumstances beyond our control—such as severe weather or traffic conditions—may result in delays. Should delivery prove impossible (for instance, if the recipient is not present and secure drop-off is not possible), we will attempt to contact you or the recipient to arrange alternative delivery or safe location.

On acceptance or collection, risk in the goods passes to the customer or recipient. Please inspect your delivery on arrival, and notify us as soon as possible if you have any concerns about the quality or accuracy of your order.

5. Cancellations & Amendments

If you wish to cancel or change your order, please notify us as soon as possible. Cancellations or amendments prior to the commencement of order preparation or dispatch will be actioned free of charge. However, due to the perishable nature of flowers, requests for cancellations or changes received following dispatch or once product preparation has begun may not be possible and are at our sole discretion.

To protect the quality and freshness of our arrangements, certain bespoke or high-value orders may require longer notice for cancellation or change. We will advise you of any such requirements at the time of placing the order, where feasible.

6. Returns & Refunds

Due to the highly perishable nature of our flowers and floral arrangements, we are unable to accept returns except in cases where the delivered product does not meet our quality standards or significantly differs from your order. If you are not satisfied with your arrangement, please notify us with photographic evidence within 24 hours of delivery. When a refund or replacement is justified, we will act promptly to issue a refund through the original payment method or arrange for a replacement at no additional cost to you.

Our provisions do not affect your statutory rights as a UK consumer.

7. Customer Responsibilities

You are responsible for ensuring that all order and delivery details you provide are accurate and complete. Blackfriars Flowers cannot accept liability for failed deliveries due to incorrect or incomplete information. Upon receipt, it is your or the recipient's responsibility to follow any supplied care instructions to maintain the quality and longevity of the flower arrangements.

8. Liability

Blackfriars Flowers shall not be liable for any indirect or consequential losses, or for any failure to perform our obligations where such failure is due to circumstances beyond our reasonable control (including, but not limited to, acts of God, natural disasters, adverse weather, strikes, or disruptions to supply chains).

Our liability to you in connection with any order shall not exceed the total price charged for the relevant goods. While we endeavour to accurately present all products, images on our website are illustrative. Variations inevitably occur as flowers are natural products; such differences do not constitute a failure to deliver as described unless they are substantial and impact the intended message, value, or experience.

Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury arising from our negligence, for any fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

9. Privacy & Data Protection

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act. Your personal and payment information will be processed securely and used only for the purposes of processing your order, customer service, and communications relating to your purchases, in accordance with our Privacy Policy.

10. Intellectual Property

All content on our website, including design, text, images, and logos, are the intellectual property of Blackfriars Flowers or our licensors and are protected by applicable copyright laws. Unauthorised use, copying, or distribution of any website content without written consent is strictly prohibited.

11. Governing Law & Jurisdiction

These Terms & Conditions, their subject matter and formation, are governed by and construed in accordance with the laws of England and Wales. If any dispute arises out of or in connection with these terms, you agree that the courts of England and Wales will have exclusive jurisdiction to resolve such disputes.

12. General Provisions

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall be deemed severed from the remainder, which will remain valid and enforceable. No failure or delay by us to exercise any right or remedy will constitute a waiver of that or any other right or remedy.

We reserve the right to update these Terms & Conditions from time to time to reflect changes in law, business practices, or the scope of services provided. Such changes will become effective upon their publication on this website. It is your responsibility to review the Terms & Conditions periodically to be aware of any updates.

13. Applicability to Blackfriars and Surrounding Areas

These Terms & Conditions apply to all online flower delivery customers residing in, or sending flowers to, addresses within Blackfriars and the surrounding communities. Our commitment is to offer reliable and high-quality flower delivery to our local customers while adhering to all applicable UK e-commerce and consumer protection laws.

Contact and Customer Support

If you have any questions about these Terms & Conditions, or about any aspect of your order or our online flower delivery service in Blackfriars, please use the contact form provided on our website, or consult our Frequently Asked Questions. We value your business and are committed to providing exceptional customer service at all times.